Unable to invite a user
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We've listed some of the common reasons you may be unable to add a new user
Common reasons why you can't invite a user
- Your account is full:
When there are no spaces left, the Add a team member page tells you your account is full instead of showing the form. A company admin can add more users in Settings > Billing and plan settings, or by selecting Upgrade my account. In the Microsoft Teams app you'll see "This account is now full, please contact us at support@team-today.com", because billing can't be changed in Teams. Log in at app.team-today.com to add more users.
- The person is already in your account:
"This account already exists" means they are already a user in your account. Go to Settings > Manage current users and move them into the right team.
- The person was deleted:
"Account already exists. This user was previously deleted" means they are on the Deleted users page. Restore them there instead of inviting them again. See Editing and deleting users.
- Email already exists but user isn't showing in your account:
If a user signs up separately and domain-based sign up isn't turned on, they create a new company in Team Today that isn't linked to your own.
Contact support@team-today.com to have the user moved to your account.
- Restrict team management is switched on:
When a company admin switches on Restrict team management in Settings > Company settings > Whereabouts management, only Company admins can add new users. See Setting permissions.
- Your own email address isn't verified yet:
"You need to verify your email first" means your own email address hasn't been verified. Find the verification email from Team Today, follow the link in it, then try again. If you can't find it, contact support@team-today.com.
- User hasn't accepted an invite:
When you add a user an invite is sent, the receiver must accept the invite, find out more here