Team Today not syncing to Outlook calendar
Last updated
In rare instances you may find that Team Today isn't syncing to your Outlook and MS Teams calendar. We've listed some things to check and ways to reset the sync below.
Things to check first
- Calendar sync is switched on for your company: a company admin can check this in Settings > Company settings > Whereabouts management, under Calendar sync. While it is off, Team Today doesn't add events to anyone's calendar, whatever their own setting.
- Check the sync status: if you log in with Microsoft, the Team View sidebar shows your calendar sync status, such as Calendar sync active or No calendar sync. If it says No calendar sync or Calendar sync disabled, select Turn on.
- Permission needed: Team Today needs your permission from Microsoft to sync your Outlook calendar. If you see Permission needed, select Continue and approve the permissions on Microsoft's sign-in page. Depending on your organisation's settings, this may need approval from your IT admin.
- Popups are blocked: if you're told the sign-in popup was closed, check your browser allows popups for app.team-today.com, then try again.
- Your mailbox isn't on Exchange Online: Team Today can only add events to mailboxes hosted in Microsoft 365 (Exchange Online). If Microsoft refuses because your mailbox is hosted somewhere else, for example on your own Exchange server, Team Today switches calendar sync off for your account.
How to reset the sync between Team Today and Outlook/MS Teams
- Log in at app.team-today.com and go to the Team View (not the MS Teams app)
- Go to your personal preferences: select Profile and Favourites in the Team View sidebar, or go to Settings > Personal preferences.
- Turn Add events to your work calendar off and then back on: Toggling this switch off and back on again will help reset the sync.
- Accept permissions: You may be prompted to accept calendar permissions, so be sure to do so.
- Head back to the Team View page and edit or add new whereabouts: You can either set brand new whereabouts or edit existing ones. The sync will only update once a change has been made.
Editing or adding new ones updates the sync process and should sync to your calendar.
Important: This reset process only works on the website, team-today.com and not via the MS Teams app. Once reset it will work across all platforms.
Still not syncing?
- You may have created an account using email and password during the sign up process. This isn't linked to Microsoft, so Team Today can't update your Outlook calendar. Our support team can move you over to Microsoft login: contact support@team-today.com
- In very rare instances some events may have failed syncing to your calendar. This can block future events updating. To reset the sync, contact support@team-today.com and we'll reset those events.
If you're still experiencing issues, please contact our support team at support@team-today.com and we'll be happy to assist you further.