Billing and plan settings
Last updated
Who can do this: Company admins. Plan: All plans.
Billing and plan settings shows your current plan and account usage. If you pay by card, you can also change your subscription here.
How to open Billing and plan settings
- Open Team Today in a web browser at app.team-today.com and go to Settings.
- Tap Billing and plan settings.
Billing and plan settings isn't available in the Microsoft Teams app. Open Team Today in your web browser instead.
The menu on the left has two sections: Your Plan and Invoices. Invoices doesn't appear if an account manager looks after your billing. See How to find your invoices.
What Your Plan shows
- Current Plan: your plan, for example Professional Plan, and whether you are on a Monthly Plan or an Annual Plan.
- Users registered and Spaces left, with a bar showing how much of your user allowance is in use.
- Total licences: the number of paid licences on your account.
- A list of features. Features that aren't included in your plan are crossed out.
- Your payment plan: if you pay by card, what you pay each month or year and your next renewal date.
If you pay by card and your subscription is active, you also see two buttons:
- Manage Payment Method opens Stripe's secure billing portal, where you can change your card. See How to update your payment method.
- Update Subscription lets you change your plan or number of licences.
If an account manager looks after your billing, you see a message asking you to contact support@team-today.com to update your payment details instead.
How to change your subscription
- On Your Plan, tap Update Subscription.
- Under Manage your plan, choose a higher plan if you want to upgrade.
- Under Manage total licences, add or remove licences. Licences are added and removed in packs of 10 users. You can't go below the number of licences your current users need.
- Tap Update subscription.
Changes take effect straight away, and your next invoice is prorated to cover them.
You can't downgrade to a lower plan yourself. To downgrade, contact support@team-today.com.
Starting a subscription or upgrading
- If you don't have a subscription yet, tap Create a subscription. Choose your plan, the number of users, how often you pay and your currency, then tap Checkout.
- Under Looking to upgrade? you can compare the plans above yours. If you already pay by card, tap Upgrade Plan and then Confirm change. Otherwise, tap Contact Us.
- The Enterprise plan is always set up with our team. Contact hello@team-today.com.
Cancelling your subscription
To cancel, email hello@team-today.com. You can find this under Looking to cancel? at the bottom of Your Plan.